Senior Operations Manager
Remote
Full Time
Manager/Supervisor
About the Job
We are a driven group of people who believe we can have a significant impact on the small business finance industry. We were founded on the premise that honest finance partners can help small businesses navigate challenging times and resolve cash flow problems. Our risk infrastructure is constantly evolving, allowing us to make agile decisions. Our company thrives in market turbulence, thinking outside the box.
We are currently hiring for the Senior Operations Manager position. The role involves meeting and exceeding business objectives, ensuring the consistent achievement of all financial and operational KPIs.
Responsibilities:
Requirements:
We are a driven group of people who believe we can have a significant impact on the small business finance industry. We were founded on the premise that honest finance partners can help small businesses navigate challenging times and resolve cash flow problems. Our risk infrastructure is constantly evolving, allowing us to make agile decisions. Our company thrives in market turbulence, thinking outside the box.
We are currently hiring for the Senior Operations Manager position. The role involves meeting and exceeding business objectives, ensuring the consistent achievement of all financial and operational KPIs.
Responsibilities:
- Deliver operational metrics and targets.
- Engage proactively with key clients and partners.
- Ensure KPI targets are met, including service levels, customer experience, quality, and compliance.
- Establish clear communication and engagement models.
- Identify and implement operational best practices.
- Motivate and manage Operations personnel.
- Demonstrate leadership, strong communication, and strategic skills.
- Translate business strategy into daily operations.
- Set and review quality standards.
- Manage client engagement and influence stakeholders.
Requirements:
- Six Sigma training or certification is required, with at least a Green Belt certification.
- Comprehensive expertise in the role's focus area.
- Skill in re-engineering operations and policy formulation.
- Strong problem-solving and analytical skills.
- Effective interpersonal and communication skills.
- Proficiency in computerized business systems.
- Data analysis and report preparation skills.
- Knowledge of program planning and administration.
- Resource organization and priority setting.
- Results-oriented with a focus on continuous improvement.
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