HR Services Advisor
Makati, NCR, Philippines
Contracted
Mid Level
- Ensure quality data entry completed within SLA depending on priority & complexity.
- Working in a highly data sensitive environment, responsible for protecting Data Privacy at all times and adhering to confidentiality requirements to promote zero breach of compliance policies.
- Recommend solutions to process failings and contribute to the continuous improvement process.
- Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.
- Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion.
- Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.
- Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance.
- Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience.
- Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services.
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